IT Support Specialist
Role Overview:
We are seeking a dedicated and proactive IT Support Specialist to join our team. This role is crucial in ensuring the smooth operation of our IT infrastructure and providing top-notch support to staff. If you are passionate about technology, enjoy solving problems, and have a knack for customer service, this role is for you. Your contributions will directly impact the efficiency and effectiveness of operations.
Key Responsibilities
Hardware Management: Purchase, warranty, repair, and setup of hardware to ensure all equipment is functional and up-to-date.
Software Integration: Conduct software trials and manage new integration projects to enhance IT capabilities.
CRM Customizations: Customize and maintain Dynamics 365 CRM to meet specific operational needs.
Security Monitoring: Perform 1st-level security monitoring to protect systems from potential threats.
User License Management: Manage Office 365 user licenses to ensure compliance and optimal usage.
SharePoint Customization: Customize SharePoint using Power Automate and Flow to streamline workflows and improve efficiency.
ERP System Tickets: Manage the creation, follow-up, and deployment of tickets related to the internal ERP operational system. The actual resolution of these tickets will be handled by the ERP provider’s support team.
PowerBI and Data Integration: Set up and troubleshoot issues related to PowerBI and data transfer/integration to support data-driven decision-making.
Must-Have:
Proven experience in IT support or a related field.
Strong knowledge of hardware and software management.
Basic understanding of security monitoring and user license management.
Excellent problem-solving and communication skills.
Ability to work independently and manage multiple tasks effectively.
Assets:
Experience with Dynamics 365 CRM customizations and SharePoint.
Familiarity with PowerBI and data integration processes.
