Managing Director
Job Description
A thriving, privately held Vancouver-based agency is seeking a dynamic leader. This is your chance to partner directly with the CEO, steering growth, operational excellence, and creative impact at scale. It’s a front-of-house leadership role where you’ll shape strategy, elevate performance, and bring the Founder’s vision to life while ensuring the agency stays sharp, innovative, and culturally strong.
If you’re a leader who thrives at the intersection of creativity and operational rigor, this role is the opportunity to leave your mark and help propel a dynamic agency into its next chapter of growth.
Requirements
Agency Leadership & Operations:
Partner with the CEO to define long-term growth strategy, positioning, and profitability
Oversee day-to-day operations across all departments, reporting directly to the CEO
Lead and mentor five direct reports: Operations, Creative, Technology, Projects, and People & Culture
Manage annual leadership performance reviews and drive cross-functional alignment
Represent the agency at key events, conferences, and media opportunities.
Financial & Strategic Management:
Own revenue targets, forecasting, and P&L; in collaboration with the VCFO
Set budgets, track performance, and adjust to ensure profitability
Evaluate and approve investments in tools, systems, and partnerships that drive long-term value
Creative & Client Excellence:
Champion creative and strategic excellence with Creative and Technology leaders
Oversee client profitability, retention, and growth opportunities
Ensure exceptional standards across concepting, execution, and delivery.
People & Culture:
Shape and protect a culture rooted in company values
Support leadership development, succession planning, and annual hiring strategy
Build an organizational structure that meets current and future needs
Ideal Candidate:
10+ years of senior agency leadership experience; client-side exposure a plus
Proven record of scaling an agency or business unit from $10M+ revenue
Strong mix of creative sensibility and operational discipline
Equally comfortable in creative reviews and financial discussions
Adept at turning vision into roadmaps, making trade-offs, and delivering results
Trusted advisor who navigates complex client org. and engages CMO-level stakeholders
Deep understanding of digital platforms, performance metrics, compliance
